Refund & Cancellation Policy

Technical or access issues

If a customer has successfully completed payment but cannot access or receive the purchased digital product because of a technical issue attributable to SK Tech Lab, the customer should contact support within 7 days of purchase.

SK Tech Lab will first attempt to resolve the delivery or access problem.

When a refund may be considered

• Duplicate payment caused by a payment or technical error
• Payment completed but the product was not delivered and cannot be delivered
• SK Tech Lab is unable to provide the purchased product or service because of an issue on its side

Generally non-refundable situations

• The customer changes their mind after purchase
• The customer purchased the wrong product
• The customer did not review the product description
• The customer's own device, software or internet connection prevents use of the product

Refund processing

We acknowledge refund requests within 2 working days and aim to complete a review within 7 working days after receiving the required order details. Approved refunds are initiated to the original payment method within 5–7 working days of approval. Bank or payment provider processing may take a further 5–10 working days. Contact us if this period has passed.

Domain registration

Domain search results and quotes do not reserve a domain. Registration is confirmed only when the registrar accepts the order. If we cannot register the paid domain, we will offer an alternative only with your consent, or refund the unsuccessful domain registration charge. Successfully registered domains are normally non-cancellable because the registrar has already created the registration, subject to applicable law and any registrar refund eligibility. An uncertain registration is reviewed before any repeat purchase. Domain renewal is a separate purchase.

Website and shop plans

You may request cancellation of future renewals through support. Cancelling does not automatically refund an already delivered billing period. A verified duplicate charge, failed activation we cannot resolve, or an undelivered service is eligible for review. Cancelling a website plan does not itself delete or refund an independently registered domain.

Cancellation

Because digital products may be delivered or made accessible immediately after successful payment, orders generally cannot be cancelled once delivery or access has been initiated.

How to request support or a refund review

Email support@sktechlab.com with your order or transaction ID, registered email, product name and a description of the issue.