Digital Delivery Policy

Delivery methods

• Email
• Secure download link
• Customer account
• Access link

Delivery timeframe

Template and shop access normally activate within 15 minutes after a captured online payment is verified. Manual payments are reviewed within 2 working days. Custom development follows the delivery schedule agreed in your quote; purchasing a plan does not promise immediate completion of custom work.

Domains and DNS

Domain registration is normally processed within 24 hours of verified payment and receipt of complete registrant details, subject to registrar availability and identity checks. An unresolved registrar response is sent for manual review. Registration, website connection and DNS propagation are separate steps. DNS changes can take up to 48 hours to propagate after the correct records are configured. Domain status is available in your dashboard.

If you have not received your product

If a customer does not receive or cannot access the purchased product, they can contact support@sktechlab.com with the following details:

• Order / Transaction ID
• Registered email
• Product name
• Date of purchase

Please also check your spam or promotions folder before contacting support. Related terms are available in our Refund & Cancellation Policy.